Replacements and Quality Guarantee

At Melody’s Divine, we want you to love your piece as much as we loved making it.

Our custom jewelry is made with high-quality, gold-plated stainless steel that’s non-tarnish and water-resistant, so it’s built to last.

If something’s not right, we’ll make it right, here’s how:

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Replacement Policy

Damaged on Arrival

If your custom piece arrives damaged, please contact us within 7 days of delivery. We’ll request clear photos and your order number so we can send a free replacement.

Breakage or Discoloration (Craftsmanship Issues)

If your piece breaks or changes color within 30 days of delivery due to a craftsmanship defect, we’ll replace it at no cost.

Just email us at melodysdivine@gmail.com with photos and your order details.

What’s Not Covered

    •    Normal wear and tear after 30 days

    •    Damage caused by accidents, misuse, or modifications after delivery

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How to Request a Replacement

    1.    Email melodysdivine@gmail.com within the time window listed above.

    2.    Include your order number and clear photos of the issue.

    3.    We will confirm your replacement and send next steps.

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Need Help?

Have questions about your order or our policy?

Email us anytime at melodysdivine@gmail.com , we’re happy to help!